Career FBI hostage negotiator Chris Voss teaches you negotiation strategies and communication skills to get you better results every day.
You will learn:
Through simple repetition, Chris demonstrates how you can gather vital information in a negotiation and put your counterpart at ease.
Learn how you can use labels—verbal observations of feelings—to neutralize negative emotions in a negotiation or reinforce positive ones to create a better deal.
Chris explores how you can use tone and inflection to your advantage and shares his top tips for online communication.
Chris teaches you how to use an accusations audit as a means of identifying these feelings and turning negatives into positives.
Chris shows you how to handle competing agendas without alienating the other side.
and much more